HOLY BOOK
ISRAEL:
ALL ORDERS OVER 190.00 NIS
With Express door to door courier
up to 5 working days: FREE
ORDERS BELOW 190.00 NIS
With Express door to door courier
up to 5 working days: 30.00 NIS
REST OF THE WORLD:
ALL ORDERS OVER 350.00 NIS
With Express door to door courier
up to 10 working days: FREE
ORDERS BELOW 350.00 NIS
With Express door to door courier
up to 10 working days: 65.00 NIS
For full info about shipping & delivery click here
1. SHIPPING RATES
ISRAEL
FREE SHIPPING on all orders above 190.00 NIS.
30.00 NIS on all orders up to 189.00 NIS.
Delivered by Express d Courier shipment up to 5 working days.
INTERNATIONAL
FREE SHIPPING* on all orders above 350.00 NIS.
65.00 NIS* on all orders up to 349.00 NIS.
Delivered by Express d Courier shipment in 4-10 working days.
*Please note that the delivery charges do not include import costs that may be due once the package reaches the country of destination.
2. SHIPPING PROCESS
ISRAEL
Most orders are processed and packed on the same day and generally arrive between 3 to 5 working days. Please note that while we do our best efforts to deliver your order within the estimated timeframe, dispatch and delivery times are based on estimation only and are not guaranteed.
HOLYLAND Civilians is not responsible for any delays caused by matters not under its full direct control, including without limitation due to destination customs clearance processes, delays caused by the shipping company, etc.
INTERNATIONAL
HOLYLAND Civilians partnered with an international multi- courier shipping service (FEDEX, DHL, UPS & more) which offers express international shipping at domestic rates, so we are able to provide our shoppers with low shipping prices to over 150 destinations worldwide.
Most orders are processed and packed on the same day and generally arrive between 4 to 10 working days. Occasionally, shipping can take as long as 21 days based on your destination country. Please note that while we do our best efforts to deliver your order within the estimated timeframe, dispatch and delivery times are based on estimation only and are not guaranteed.
HOLYLAND Civilians is not responsible for any delays caused by matters not under its full direct control, including without limitation due to destination customs clearance processes, delays caused by the shipping company, etc.
3. TAXES & DUTIES
Please be aware that your international orders may be subject to import duties and taxes upon receipt of the order depending on the destination country. The receiver will be liable for such charges. Such duties and taxes are beyond our control as they are imposed by the customs authority of your destination country and depend on a number of factors such as the country of origin of the purchased product, local VAT rates, and local import taxes. It will be your responsibility to pay them if and when asked to by your local authorities.
4. UNCOLLECTED PACKAGES
In the case that your order has to be returned to us due to the receiver’s refusal to pay duties, taxes, or fees, or as a result of your unavailability at the time of shipment and/or inaccuracies in the details provided by you, HOLYLAND Civilians will have to charge you for shipping and handling fees and any additional administrative charges that might be incurred for customs clearance and return process.
5. STOCK AVAILABILITY
Please note that stock offered on the site is limited, and we only sell items that we have in stock. Bear in mind garments may sell out during your shopping session, and stock availability will be updated upon reaching the checkout page.
HOLYLAND Civilians reserves the right to change and/or remove the list of items offered for purchase or shut down the site’s online store at any time, and at its sole discretion and nothing herein shall be deemed as an obligation to offer any items for sale.
HOLYLAND Civilians will make reasonable efforts to dispatch the approved orders as quickly as possible and the approved orders shall be dispatched in the order that they have been received. If a delivery suffers a delay or if the delivery cannot be fully dispatched or only partially due to the goods not being in stock or other reasons, HOLYLAND Civilians will make reasonable efforts to inform the consumer about this as quickly as possible. In this case, the consumer will be given the option to terminate the agreement, free of charge. In the case of termination in accordance with this paragraph, HOLYLAND Civilians will refund the consumer with the sum paid, at the latest within 30 days after termination. The place of delivery is deemed to be the address that the consumer makes known to HOLYLAND Civilians at the time of registration and/or placing the order.
FOR ANY QUESTIONS PLEASE CONTACT HOLYHELP@HOLYLANDCIVILIANS.COM
* SHIPPING IS AVAILABLE TO THE FOLLOWING COUNTRIES ONLY:
Aland Islands
Albania
Andorra
Anguilla
Antigua And Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Bahamas
Barbados
Belarus
Belgium
Belize
Bermuda
Bolivia
Bosnia And Herzegovina
Bouvet Island
Brazil
Bulgaria
Canada
Cayman Islands
Chile
China
Colombia
Cook Islands
Costa Rica
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Georgia
Germany
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guernsey
Guyana
Haiti
Holy See (Vatican City State)
Honduras
Hong Kong
Hungary
Iceland
India
Ireland
Isle Of Man
Italy
Jamaica
Japan
Jersey
Jordan
Kiribati
Korea, Democratic People's Republic Of
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia, Republic Of
Maldives
Malta
Martinique
Mexico
Moldova, Republic of
Monaco
Montenegro
Montserrat
Morocco
Nauru
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niue
Norfolk Island
Norway
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Reunion
Romania
Russia
Saint Barthélemy
Saint Kitts And Nevis
Saint Lucia
Saint Martin
Saint Pierre And Miquelon
Samoa
San Marino
Serbia
Seychelles
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
South Korea
Spain
Sri Lanka
St. Vincent
Suriname
Sweden
Switzerland
Thailand
Timor Leste
Tokelau
Tonga
Trinidad and Tobago
Turkey
Turks and Caicos Islands
Tuvalu
Ukraine
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Vanuatu
Venezuela
Vietnam
Virgin Islands, British
Wallis And Futuna
RETURN
HOLYLAND Civilians accepts returns within 14 days from the arrival of your package. You must return the HOLYLAND Civilians items to the HOLYLAND Civilians online store's return address, as listed below: HOLYLAND CIVILIANS, Ramat Hashofet, 1923800, ISRAEL.
Please note that when you return a HOLYLAND Civilians item, it should not have been worn, used or washed. Items must be returned in their original packaging fully intact, and with the original labels and tags attached to each item. Any returned item which fails to meet this criteria may not be refunded.
EXCHANGE
FREE EXCHANGES for domestic orders on all items on the new arrival section within 7 days of purchase.
Sale items can be exchanged with the addition of shipping charges.
Please contact our customer service holyhelp@holylandcivilians.com.
REFUND
Once the goods are received and processed by HOLYLAND Civilians, a refund will be issued for the returned items in the original form of payment (via mastercard, visa, amex, paypal)within 5-10 working days.
*All sale items are final and cannot be refunded or exchanged.
If you wish to return an order please make sure to notify us at holyhelp@holylandcivilians.com
*Packages sent without contacting us beforehand will not be accepted.
If you wish to return an order please make sure to notify us at holyhelp@holylandcivilians.com
*Packages sent without contacting us beforehand will not be accepted.
RETURNS
HOLYLAND Civilians accepts returns within 14 days from the arrival of your package. You must return the HOLYLAND Civilians items to the HOLYLAND Civilians online store's return address, as listed below.
Please note that when you return a HOLYLAND Civilians item, it should not have been worn, used or washed. Items must be returned in their original packaging fully intact, and with the original labels and tags attached to each item. Any returned item which fails to meet this criteria may not be refunded.
REFUND
Once the goods are received and processed by HOLYLAND Civilians, a refund will be issued for the returned items in the original form of payment (via mastercard, visa, amex, paypal)within 5-10 working days.
*All sale items are final and cannot be refunded or exchanged.
*We suggest that you ship the parcel with a tracked courier service in order to be able to monitor the returned parcel, as we are not responsible for lost or stolen packages.
EXCHANGES
HOLYLAND Civilians does not exchange products. If you purchased an item from HOLYLAND Civilians and would like a different color, size or style, you can make a return for the unwanted item, and need to place a new order on our online store.
COSTS FOR RETURN
HOLYLAND Civilians is not responsible for shipping costs and any additional duties, taxes or charges that may incur regarding the return of a product.
Returns should be sent to the following address:
HOLYLAND CIVILIANS
RAMAT HASHOFET
1923800
ISRAEL
+972-544441448
FOR ANY QUESTIONS PLEASE CONTACT HOLYHELP@HOLYLANDCIVILIANS.COM
Feel free to contact as at any time about any subject.
You can reach us by What'sApp: +972-544-441448
By Email: holyhelp@holylandcivilians.com
Or DM us on Instagram @holyland_civilians
For customer service and return issues, please contact us at:
holyhelp@holylandcivilians.com
Your thoughts and ideas are most welcome here:
holythoughts@holylandcivilians.com
WhatApp & Direct: +972-544441448
Address:
HOLYLAND CIVILIANS
Ramat Hashofet
1923800
ISRAEL