RETURNS & EXCHANGE POLICY
If you wish to return an order please make sure to notify us at firstname.lastname@example.org
*Packages sent without contacting us beforehand will not be accepted.
HOLYLAND Civilians accepts returns within 14 days from the arrival of your package. You must return the HOLYLAND Civilians items to the HOLYLAND Civilians online store's return address, as listed below.
Please note that when you return a HOLYLAND Civilians item, it should not have been worn, used or washed. Items must be returned in their original packaging fully intact, and with the original labels and tags attached to each item. Any returned item which fails to meet this criteria may not be refunded.
Once the goods are received and processed by HOLYLAND Civilians, a refund will be issued for the returned items in the original form of payment (via mastercard, visa, amex, paypal)within 5-10 working days.
*All sale items are final and cannot be refunded or exchanged.
*We suggest that you ship the parcel with a tracked courier service in order to be able to monitor the returned parcel, as we are not responsible for lost or stolen packages.
HOLYLAND Civilians does not exchange products. If you purchased an item from HOLYLAND Civilians and would like a different color, size or style, you can make a return for the unwanted item, and need to place a new order on our online store.
COSTS FOR RETURN
HOLYLAND Civilians is not responsible for shipping costs and any additional duties, taxes or charges that may incur regarding the return of a product.
Returns should be sent to the following address:
FOR ANY QUESTIONS PLEASE CONTACT HOLYHELP@HOLYLANDCIVILIANS.COM